Hosting US or Western Clients in India

Prepare your onsite team for hosting Westerners. This interactive session includes modules on introductions, small talk, how to handle unknown conversational topics, talking about Indian culture, going out to lunch or dinner with colleagues, socializing after work, or giving tours around India.

Get real time feedback from an American trainer conversant in both American and Indian ways!

Audience Profile

Preparing Offshore Teams to Meet U.S. Clients.

Who attends this training? Offshore team members, managers and staff hosting American, Canadian or UK clients, business partners and associates.

Over 150 professionals from companies such as Allianz and UST Global have attended versions of this training.

Job Titles of Participants Include

Business Analyst Project Lead Software Architect
Business Developer Project Manager Sr. Assoc. Vice President
Consultant QA Engineer Team Lead
Delivery Manager Risk Analyst Tech Manager
Human Resources Staff Senior Software Developer Technology Specialist
Infrastructure Specialist Software Engineer Test Manager


  • Express Session: 4.5 hours or 1/2 working day
  • Home Run Session: 8 hours or 1 working day

* Session and module length varies based on number of participants.

Number of Participants

For ideal outcomes 16-20 participants in a session is recommended.
For groups over 20, several options are available, including:

  • Breaking up the group into smaller groups
  • Extra per person payment (for groups over 25, note activities are abbreviated in many cases due to lack of time)

Best results are seen in smaller teams, in group work over a period of time

Mode of Delivery

  • Classroom: Face-to-face, instructor led
  • Blended: Training delivered in a classroom is mixed with online follow up via the Authentic Journeys Aspire Online classroom materials, quizzes, and supplementary materials. Online follow up could also include virtual role plays or demos.

Special Circumstances: For teams hosting US clients in restaurants, and wanting to practice restaurant etiquettes, we may require the setting, food, cutlery, or other arrangements.
Syllabus Overview:
Throughout the skill sessions, participants learn about the top 5 American business values, and how to integrate them into their communication habits.

Section 1: Face-to-Face Communication
Hosting foreign clients in India. Introductions, small talk in a professional environment, diversity and inclusiveness. (Note: this is an abbreviated module on small talk)

Section 2: Helping Your Foreign Client Travelwith Travel Planning
Some thoughts Westerners may have about being in India, helping your foreign client prepare for their visit, sharing about Indian culture before their visit

Section 3: Socializing Over Food or During Outings
Cultural differences in relation to food, socializing and meal-time etiquette. Westerners' approach to drinking after hours. How to manage clients while traveling around India. Role Plays.

Options/ Customizations

Learning about Holidays in the U.S.A.   U.S. Geography, States, Cities and Demographics.

Syllabus customizations:
Role plays include:
  • The cultural differences surrounding food and meetings.
  • Demos on helping foreigners with Indian culture.
  • Holding meetings in face-to-face environments.
  • Presentation skills.
  • Others as identified.

Related Training Programs:

Specialized Modules: Other teams have customized this training with modules on US geography, US holidays, and others related to their particular business need.

Videos or audios: Can be made of the role plays for sharing within the team.

Online classroom: Available to share classroom materials after the training is over.

Certificates: Available upon request.

Small Talk Newsletter: Subscription to the Small Talk Newsletter – which helps non-American professionals learn about and make small talk about American Holidays.


"Well I personally felt that this session had helped me a lot. It was a booster for me entering the corporate world."
Participant, Allianz

"I learned how to hand shake and introduce myself to client. I think it's more important became first impressions will help understand the behavior."
Allianz Participant

"After your sessions, I can understand a little better how the US and Indian cultures work. I have also learned some important conversational skills (greetings, goodbyes, tones, etc.) that will help me understand and communicate with US clients better. Thank you for helping us to understand ourselves better."
UST Global

"This training gives me confidence to interact with Americans and ways we can interact better in society."
UST Global Participant

"I was able to speak confidently with the client when they came on site for interviews. I was chosen and will be going to the UK soon! Thank you!"
UST Global Participant

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