E-mail Skills

Get noticed by learning to write more concise, convincing emails. Learn how to structure your message and use English in a professional, encouraging, relationship-building way.

Audience Profile

Groups work together to improve business and email writing skills

Who attends this training? Career professionals who want to improve their e-mail and business writing skills.

Participants must have a working knowledge of English. This session does not focus on grammar or sentence structure. Participants come to this session to learn how to craft convincing, business-friendly communications in culturally appropriate ways.

Over 700 professionals from companies in Infopark, Technopark and various companies in Bangalore have benefitted from this training in classroom, individual and online coaching sessions.

Job Titles of Participants Include

Business Analyst Project Lead Sr. Assoc. Vice President
CEO Risk Analyst System Analyst
Delivery Manager Senior Software Developer Team Lead
Human Resources Staff Software Architect Test Manager


  • Express Session: 4 hours
  • Express Plus Session: 8 hours or 1 working day

Number of Participants

For ideal outcomes 10-15 participants in a session is recommended.
For groups over 15, several options are available, including:

  • Breaking up the group into smaller groups
  • Extra per person payment (for groups over 25, note activities are abbreviated in many cases due to lack of time)

Best results are seen in smaller teams, in group work over a period of time. As this is an advanced session on specific communication techniques, smaller groups are ideal to give participants ample time to practice based on real-life client scenarios. Some groups also choose individual coaching for select members after the training is over.

Mode of Delivery

  • Classroom: Face-to-face, instructor led
  • Online: For groups smaller than 5, classes can be delivered online (Skype, Google Hangouts, WebEx, your company virtual platform).
  • Blended: Training delivered in a classroom is mixed with online follow up via the Authentic Journeys Aspire Online classroom materials, quizzes, and supplementary materials. Online follow up could also include virtual role plays or demos.
  • Individual Corporate Coaching: Select individuals or groups smaller than 5 can meet live with Jennifer Kumar via phone or VOIP methods over a period of days or weeks.

Special Circumstances: For teams hosting US clients in restaurants, and wanting to practice restaurant etiquettes, we may require the setting, food, cutlery, or other arrangements.
Syllabus Overview:
Section 1: Parts of an E-mail
Interactive activity focused on creating an email skeleton

Section 2: Tone & Feeling

Section 3: Crispness & Organization

Options/ Customizations

Marketing and Sales Writing Activities

Syllabus customizations:
Before & After: Participants bring in an email they found difficult to write and rewrite it at the end of the session using the tips.
Real-life business situations: Team leads present case studies of past situations team members have had difficulty writing emails about. Those will be tackled in the session.

This training is typically delivered to global teams to improve email etiquette and English usage with Western English speakers. The training can also be generalized to an Indian-only audience.

Related Training Programs:

Videos or audios: Can be made of the role plays for sharing within the team.

Online classroom: Available to share classroom materials after the training is over.

Certificates: Available upon request.

Small Talk Newsletter: Subscription to the Small Talk Newsletter – which helps non-American professionals learn about and make small talk about American Holidays.


"The fun activities helped us realize email skills were not so boring and bland."
CCS Technologies

"I've learned to get the attention of my US client through catchy subject lines and to-the-point emails."
UST Global Participant

"This training helped my team members to write with more clarity and purpose."
Bangalore based financial team lead

Contact us to start your program today
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