Have better conversations with Americans by learning linguistic, behavioral and etiquette strategies that promote rapport. Learn the differences between face-to-face, email and phone communication in professional settings. Etiquette tips will help you plan and execute meetings in virtual settings. Learn how to say things so Americans understand by examining American English words that convey your message to your target audience.
Get real time feedback from an American trainer conversant in both American and Indian ways!
Who attends this training? Indian or global professionals predominately working on virtual, dispersed teams. Over 500 professionals — from companies such as Arbitron, CCS Technologies, EY, Microsoft, and UST Global have attended versions of this training.
|Business Analyst||Project Lead||Software Architect|
|Business Developer||Project Manager||Sr. Assoc. Vice President|
|Consultant||QA Engineer||Team Lead|
|Delivery Manager||Risk Analyst||Tech Manager|
|Human Resources Staff||Senior Software Developer||Technology Specialist|
|Infrastructure Specialist||Software Engineer||Test Manager|
For ideal outcomes 16-20 participants in a session is recommended.
For groups over 20, several options are available, including:
Role plays/Case Study: Role plays are based on general business scenarios (project kick-off, status update, project closeout meeting). When creating the training, a general scenario is chosen for the role play. For the case study, a scenario is given in which participants have to share how they would handle it given all three options, and the pros and cons of each type of communication. The role plays and case study can be tailored upon request.
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"The session helps me to bridge the difference when delivering my view and work in a better way in a productive matter. I also learned how to be proactive rather than just being a doer in addition to building a cordial relation with my client through being specific and using more pleasantries."
"This course builds skills in selling, marketing, and/or providing services to our customers and partners. I will incorporate the cultural practices learnt in the calls and client facing scenarios."
Microsoft Participant at Hyderabad
"We learned about some of the odd behavior that Americans don't like. We also learned about American expectations."
"This was a great learning experience. This training helped me to understand certain cultural differences between India and the US and also how to be prepared to communicate with a US client.. .be it phone, e-mail or face-to-face (F2F). It is always nice to learn something new! For those who haven't attended this training, I'd say this was an opportunity missed!"
"This is a training that is specifically targeted to train employees handling US customers."