Ever been asked to repeat? It's pretty frustrating, isn't it? With a clearer accent, Americans and other native English speakers will understand you better on the phone and in person. In this workshop, participants will learn accent tips as well as secrets to speaking English in a more business-like, professional way.
Who attends this training? If you are looking for a workshop that builds your spoken English skills in a fun and easy way, this is it. In this workshop we look at sounds, but do not focus only on sounds. We look at various elements of phonetics, language use, cultural contexts and interactions to provide a complete picture of clear speaking and context building. This session aims not only to improve the clarity of your speech, but also your listening comprehension with US Americans in business conversations.
Participants must have a working, conversational knowledge of English. The facilitator will not be teaching language structure, grammar or the basics of English.
Over 500 professionals—from companies such as Allianz, Arbitron, CCS Technologies, EY, and UST Global —have attended versions of this training.
|Business Analyst||Project Lead||Sr. Assoc. Vice President|
|CEO||QA Engineer||System Analyst|
|Delivery Manager||Risk Analyst||Team Lead|
|Human Resources Staff||Senior Software Developer||Technology Specialist|
|Infrastructure Specialist||Software Architect||Test Manager|
For ideal outcomes 20-25 participants in a session is recommended.
For groups over 25, several options are available, including:
Role plays offer practice in mannerisms and context building.
Role plays include:
Presentations: Individuals or groups will be given business scenarios to present on to learn not only about accent and clear speaking skills for presentations, but also tips on body language, eye contact and mannerisms for engaging presentations.
Phone & Virtual Meetings: The class will be broken into groups, create an agenda and conversation based on a real-life business scenario, present the meeting over conference phones with the trainer sitting and listening in from another line to give feedback on many elements of the role play including accent, posture, facial expressions, listening skills, group discussion skills, accent, and meeting flow.
Face-to-face Meetings: Similar to virtual meetings, without the use of phones. Similar feedback criteria will be given as for virtual meetings minus the phone requirement.
Participant Teach-back: As a type of assessment of techniques and skills, the class is broken into groups to teach back a few concepts of accent reduction to their peers.
Communication Assessments: Individual and group presentation skills assessments given as requested. For assessments, audio or video recordings may be made to give participants real-life feedback for tuning and improvement.
Related Training Programs:
"Learning to speak a little slower and more clearly actually saves me time, because now the clients ask me to repeat much less. I can handle more calls in a shorter period of time."
Indian business professional working with international professionals of all language backgrounds
"Jennifer's tips comparing Malayalam to English sounds, pacing, and syllable breaking helps me to sound more natural when speaking with native speakers in the UK and the US. No more fake accent! I am also able to understand the native speakers easier now."
Kochi based offshore client specialist
"I handle customer complaints over the phone. Customers and clients are often emotional and upset. Jennifer helped me realize that my emotional state impacts my accent and listening skills. After taking her training, I learned simple skills that have helped me handle these calls with more professionalism and confidence."
Customer call representative in India
"Before taking the communication assessment, I could speak English with a lot of hesitation. I would not speak at all on client calls. After taking the communication assessment and getting Jennifer's individualized tips and coaching, I was able to complete a product demo over Skype all on my own! Since then, I have also been able to present at conferences and events on behalf of my company."
Software Engineer in the Mobile Space, India